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The Growing Divide against Food Bloggers

10/08/07 @ 04:51:41 am, by Kate Hopkins Email 2495 views • Categories: Food Blogs

At first glance, I thought it was just another "Oh, teh ev1l food bloggerz!! Theyz R ruining food cr1t1cs!" type of article. But the more I read into this post in the Wall Street Journal about food blogs, the more I believe that there is something more at play.

Yes, yes, it does cover the borderline behaviors of both food bloggers and restaurant publicists.

Dine, a contemporary American restaurant in Chicago, has been open for less than two years. But on one popular Web site, it is already rated half a star shy of Charlie Trotter's.

How did Dine garner such favorable reviews? One thing that probably didn't hurt: It fed many of the reviewers free. Last August, Dine spent about $1,500 on an event for members of Yelp, a Web site where consumers post reviews and rate restaurants. The nearly 100 members were treated to an open bar, duck roulade appetizers and red velvet cupcakes for dessert. As a bonus, they all received certificates for discounts on subsequent meals. The result: a torrent of favorable reviews on Yelp.

And once again, there seems to be some confusion as to what is a food blog and what is not (hint, Amateur Gourmet and Chocolate and Zucchini - yes; Yelp and eGullet - no)

But buried in the article was this paragraph:

Chefs say there's another upside to getting chummy with bloggers: advice on improving the food. In San Francisco, Chef Robbie Lewis of Bacar restaurant says he considers Ms. Gagliardi, of Tablehopper, "a friend" at this point. After hosting her at a "friends and family dinner" -- a meal to try out new dishes on close associates about a month after starting as the executive chef at the restaurant -- Mr. Lewis took her advice. He changed the way he plated a roasted baby leek dish, so it was easier for diners to get a taste of poached egg and sauce with each bite.

This leads me to a very simple question:

Isn't this good for business? If a restaurant is able to improve a product based on anyone's input, let alone a food blogger, isn't that a good thing? (okay, that was two questions.)

What I'm seeing when I read these articles on "The evil food bloggers" is that on some level, Internet food writing (be they on blogs or forums) is challenging and exposing some of the "journalistic" aspects and beliefs of food writing that have been ensconced in the community since the days of Craig Claiborne.

Gone are the days when one or two people in a city can tell us which restaurants are worth going to and which are not. This was a system that was always flawed, mostly due to the inability of the reviewers to cover every restaurant in their respective cities. Now one can find a review on the smallest and most hidden of places.

When the masses have the ability to review, then you're going to end up with "Dine, a contemporary American restaurant in Chicago...is already rated half a star shy of Charlie Trotter's".

Why? For one, a four star rating scale can never adequately reflect the differences between restaurants. But let's leave that aside for now.

The other reasons are that taste is subjective, and most consumers do not care about the nuances that a great restaurant can provide. Simply put, your typical consumer may enjoy a great meal at a four star restaurant, but often a good meal at a three star will suffice. For a typical restaurant patron, the expectations before going into either restaurant are likely remarkably similar, and equally likely, just as simple to meet.

But I think that the biggest lesson here is that maybe, just maybe, consumers have never cared for food as much as restaurant reviewers. And while food critics may be able to explore the quality of the service and appreciate the layout of the restaurant and how it reflects the mood of the food; to the typical person who reads their review, all they want to know is "Is the food good?"

Internet food writers have been able to provide that answer more efficiently, to more restaurants, than ever before.


Comments, Pingbacks:

Comment from: Sherri [Visitor] Email
"...most consumers do not care about the nuances that a great restaurant can provide. Simply put, your typical consumer may enjoy a great meal at a four star restaurant, but often a good meal at a three star will suffice."

I've seen a handful of the SNOBBY food blogs that have either tasted, or want to taste, monkey crap coffee. Having said that, I don't care as much about certain nuances, because it seems that half the snobs will try anything if some other snob said it tasted good. I'll stick with the masses opinions, because it seems that most of them will stand up to peer pressure and refuse to eat certain things when it's an icky thing that happen to be in vogue.
PermalinkPermalink 10/08/07 @ 05:49
Comment from: cybele [Visitor] Email · http://www.typetive.com/candyblog
I agree, any info I can get out there, whether it's good or bad, verified or not, is beneficial. (I also use TripAdvisor to help me pick hotels, but just because there's a negative review doesn't mean that I take it at face value, it's an aggregate of comments.)

I'm lucky to live in a huge metro that has many good food writers in the media (Jonathan Gold for one, frequently reviews spots within walking distance from my house).

In the end, I agree that anything that makes restaurants more responsive to their customers is great. Really, half the time you go and the chef or server comes and asks how things were, do you really give them the feedback that you put on your blog (or see on someone elses)? Hurray to those who actually read blogs and respond to them by addressing legitimate concerns.

I still trust my friends. They know what I like, have similar standards and haven't really let me down yet. (No, they don't take comped meals either.)
PermalinkPermalink 10/08/07 @ 06:03
Comment from: manic hispanic [Visitor] Email · http://shannarama.blogspot.com
i must say that food blogs, and online recipes in general, are a god send. it makes picking out a last-minute restaurant or recipe easy. AND you get to see what other people think. So, they save time and money. No longer are we sentenced to the opression of following poor recipes or going to sub-par eateries.
viva la resistance!
viva la revolution!
PermalinkPermalink 10/08/07 @ 07:58
Comment from: scott [Visitor] Email · http://onefoodguy.blogspot.com
I had considered writing a similar post on my food blog, however with this, I thought I'd share.

I receive Restaurant Hospitality magazine and one of the featured articles in this months' magazine is http://www.restaurant-hospitality.com/article/18162/ "Blogger's v. Chefs" and teased on the front cover with the line "Hate Food Bloggers? Join the Club"

Not too long ago I mentioned Yelp! to someone I know in the restaurant business. Their response was, "Oh Yelp! Yeah, that's an... interesting site."
PermalinkPermalink 10/08/07 @ 08:50
Comment from: elizabeth [Visitor] Email · http://zoembie.blogspot.com
I don't think it's only removing the elitism of the newspaper critic (an excellent aspect of food blogging an reviewing, excepting crap like yelp).

I think one thing that people find off-putting about food blogs and web critics is the sheer unbridled snarkyness that is often taken as a reasonable attitude. It becomes really easy to find a particularly cruel or misplaced line, excerpt it, and gasp about how unprofessional online food critics are.

If anyone watches the show Top Chef, recall how the food blogger who "mystery dined" the contestants' restaurants sounded like a shrill hellhound - embarrassing.

It's not a criticism isolated to food blogs, either - and while not always true, it is easy.
PermalinkPermalink 10/08/07 @ 09:08
Comment from: Jim [Visitor] Email
I put very little faith in food blogs when it comes to recipes and restaurants. I'd much rather prefer the advice if a professional critic / cooks with years of eating/cooking experience under their belt. Also the elitist, snarky self promoting "me, me, me" attitude of alot food bloggers ruins my appetite.
PermalinkPermalink 10/09/07 @ 04:55
Comment from: Kate Hopkins [Member] Email · http://www.accidentalhedonist.com
Jim,

If you feel that food critics aren't snarky or self-promoting, you probably haven't seen many of them up close.

Trust me, these traits are common, not just to food bloggers, but to most bloggers in general and critics of all distinctions.
PermalinkPermalink 10/09/07 @ 07:04
Comment from: Scotty [Visitor] Email · http://cookingintheory.blogspot.com/
My Food Blog is less than two weeks old, but I have no intention of doing reviews. It is primarily because of the issue of subjectivity. If I have a noteworthy restaurant experience I will comment on it, but that's it.

But why go after the bloggers who do, and not the Zagats and local rating systems. Do the Bloggers pose a greater threat than that?

BTW, that article in Restaurant Hospitality was written by Michael Ruhlman with his tongue firmly in his cheek!
PermalinkPermalink 10/09/07 @ 07:43
Comment from: sam [Visitor] Email
Interestingly enough given the context of misunderstanding, the first thing you will read on the about page of Ms. Gagliardi's WEBSITE, is the following:

"So, first things first: tablehopper.com is not a blog; it’s a web site, with content provided by my free weekly newsletter, “the tablehopper.”"

Confusion abounds, indeed!

http://www.tablehopper.com/about/about.html
PermalinkPermalink 10/09/07 @ 13:03
Comment from: Nancy [Visitor] Email · http://livinglargela.blogspot.com
I would have to agree with some of the comments above on the snarkiness of many food bloggers and self-proclaimed Yelp critics or otherwise. It seems that in the rush to put their 2 cents in the jar, a lot of them have forgotten to leave their egos behind.

It's a huge reason that I don't "review" restaurants on my blog -- that is to say I don't assign ratings. I absolutely hate ratings; they are far too arbitrary. The point of a review should be to convey the desirable and undesirable qualities of a particular establishment in a most objective way, and to suggest to an audience whether it is worth their time and money to go.

When it comes to the critics I trust, Jonathan Gold tops my list of faves. He's a well-spoken foodie who cares less about the ranch that his beef came from than how damn good it tastes. And he writes more about what he likes than what he dislikes - optimists always get high marks in my book.
PermalinkPermalink 10/10/07 @ 07:27
Comment from: Sheryl [Visitor] Email · http://www.saveyourfork.com
As someone who has worked in all aspects of the genre (paid restaurant reviewer for a respected publication, personal food blogger, and "professional" food blogger for a for-profit site), there really is very little difference in terms of either how the review is done or the end result.

I take issue with anyone who is writing a "review" getting chummy with the establishment, because it crosses an ethical line that appears biased, even if it's not. But in general, the more information out there, the better for everyone - diners and restaurateurs alike.
PermalinkPermalink 10/10/07 @ 09:52
Comment from: Dave [Visitor] Email
I paused at your comment: "The other reasons are that taste is subjective, and most consumers do not care about the nuances that a great restaurant can provide."

It seems many patrons simply want "to eat out," which may account for the popularity of chain restaurants serving plateloads of uninspired but obviously satisfying (to some appetites)food.
Paying attention to the nuances, whether it's the patron or the restaurant, can be the difference between consuming uninspiring (food, service, wines) and enjoying the truly great.
My opinion is any critic, whether you're writing a sports column, wine review or food blog, suffers from loss of credibility when the author has personal ties to the source.
Readers apparently forget that taste, indeed, is subjective, and what's icky to you might be a delicacy to others (trying eating at a sidewalk food stand in Beijing to learn more).
Food blogging and political blogging are products of a democracy but we must remember the old line that "cameras don't lie but liars take pictures."

PermalinkPermalink 10/12/07 @ 07:23

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