The Accidental Hedonist's Guide to:




My Book



99 Drams of Whiskey:The Accidental Hedonist's Quest for the Perfect Shot and the History of the Drink


Communication

Poll

Would you support a soda tax if the revenue went to improving our health care system?

View Results

-->

A Diner's Bill of Rights?

09/27/07, by Kate Hopkins Email 2263 views • Categories: Restaurants

Leslie Kelly, of our local paper (the Seattle Post Intelligencer), has run two concurrent columns about diner's bill of rights. Her basic premise is as follows:

Still, instead of just stewing about recent events, it seems like a good time to introduce a Diner's Bill of Rights. Feel free to contact me with your own amendments.

  • Diners deserve to be treated courteously, to be greeted warmly at the door and thanked on the way out.
  • Diners deserve to be waited on by a properly trained staff working in a properly staffed dining room.
  • Diners deserve to hear the list of specials with the price included. Don't make us ask.
  • Diners deserve to be addressed as anything other than the generic "guys," as in "What can I bring you guys?" to a table full of women. Ladies and gentlemen is fine. Ma'am and sir may seem retro-stiff, but let's bring it back.
  • Diners deserve to be treated as guests, not as if they're burdens. No water glass should go dry, nor dirty dish be left long after the last bite has been taken. No diner's butchered pronunciation of a dish should be corrected. Eyes definitely should not be rolled.
  • Single diners deserve a prime table, too, not a spot in Siberia.
  • Diners deserve to be satisfied with their meals. When a member of the waitstaff asks "Is everything tasting wonderful?" and it's not, the diner has the right to say so and have that complaint addressed promptly. It's important that a restaurant be given the chance to make it right.
  • Diners deserve to determine the pace of the meal. If you'd like to linger over appetizers before ordering entrees, say so. Don't bring the main course while I'm in the middle of my salad. If diners are pressed for time, trying to make a play or a concert and they let the wait staff know in advance, the guests shouldn't have to go hunting for the server to deliver the bill.

I had thought we had discussed this before when another write had essentially proposed the same thing, but my archive search turned up empty. So let me touch upon this again.

At the bare minimum, all that is required during any financial transaction (which is the end result of any meal), is that the business supply goods and/or services for the money tendered. Beyond this minimum is what decides whether a business receives my return service. Sometimes it's the quality of the food, sometimes it's the level of service, most times it's both. So while there's this expectation of good service and good food, it's not a requirement. It's also not a requirement for me to return to any location that provides subpar food and service, so in the end, it all sort of works out.

But if we're going to start demanding rights when we go to restaurants, then we can expect a similar list of restaurateurs bill of rights in return. So let me add this to the fray.

  • A restaurant has the right to expect that a person who makes a reservation, will be on time for that reservation, and not show up twenty minutes early or twenty minutes late and still expect to be seated.
  • A restaurant has the right to expect the customers to not steal napkins, silverware, salt and pepper shakers or anything else that does not belong to the customer.
  • A restaurant has the right to expect the customers are respectful of other eaters on the premises.
  • A restaurant has the right to question anyone who has eaten over half of a meal and then send it back saying they don't like it and they won't pay for it.
  • A restaurant has the right to question anyone who demands a seat on a busy Saturday by claiming they know the chef or owner of the restaurant.
  • A restaurant has the right to refuse service to anyone who orders something that is not on the menu. This includes making "chicken fingers" for little Johnny.

Is there anything that I missed? Feel Free to add them in the comments.


Comments, Pingbacks:

Comment from: Scott [Visitor] Email · http://www.spiritualtramp.com
A Diner has the right to expect:

Don't refill my #$$#'d coffee/tea until I've drunk most of it.

If you mess up the order do something, anything to "make it right". Just replacing it with the correct order is not enough.


A Restaurant has the right to expect:

If you have kids keep them tied down. I have young kids and I expect them to remain under control and at the table.

PermalinkPermalink 09/27/07 @ 05:23
Comment from: Leisureguy [Visitor] Email · http://leisureguy.wordpress.com
Diners (and restaurants) have the right to a reasonably quiet room, without conversations carried on at high volume. Loud talkers should be asked to speak more quietly or leave.

(Pet peeve, as you can tell.)
PermalinkPermalink 09/27/07 @ 05:30
Comment from: Leisureguy [Visitor] Email · http://leisureguy.wordpress.com
BTW, I don't understand the issue Scott has with the waiter or busboy topping up coffee, iced tea, or water. I'm happy to have the coffee heated or the glass refilled even if the cup or glass is not totally empty.
PermalinkPermalink 09/27/07 @ 05:32
Comment from: E to the M [Visitor] Email · http://emilysaid.blogspot.com
A restaurant has the right to expect the customers are respectful of restaurant staff.
PermalinkPermalink 09/27/07 @ 05:50
Comment from: Matthew Kayahara [Visitor] Email · http://everythingfromscratch.blogspot.com
A restaurant has the right to insist that diners treat its staff courteously and politely. Just because you're paying their salary doesn't mean you can treat them like dirt.
PermalinkPermalink 09/27/07 @ 05:54
Comment from: Sam Greenfield [Visitor] Email · http://samgreenfield.com
As a frequent diner, restaurants who follow "diner's bill of rights" would annoy me a bit.

For example, I am not interested in hearing the prices when the specials are recited. I expect the prices to be in line with the rest of the items on the menu; I only expect to hear the price if it is far and above the prices of most other items.

A pet peeve of mine is when my plate is removed immediately after I put down my fork and knife. Not only does that make me feel rushed, but also it is inappropriate for plates to be removed from the table until everyone at the table has finished the course.

Finally, I enjoy learning. If I am pronouncing the name of a dish incorrectly, I would love to know the correct way to say it. I don't feel embarrassed, and a good waiter will gently correct me in a way that makes me happy....
PermalinkPermalink 09/27/07 @ 06:05
Comment from: Journeywoman [Visitor] Email · http://journeywoman.typepad.com
AMEN to the one with the kids.

A restauranteur has the right to say "No, you may not bring your infant/toddler into my ritzy place."

A restauranteur has the right to ask someone to leave if they molest the waitstaff. (Both genders do this equally. There's flirting and there is bottom pinching.)

PermalinkPermalink 09/27/07 @ 07:54
Comment from: TimmyMac [Visitor] Email · http://www.themcintireconspiracy.com
I could maybe see asking someone to leave if their toddler is a problem. Just barring them on principle seems kinda heavy-handed.

I mean, my knuckleheads are barbarians, and we don't take them to nice places. But if they DID have good table manners, I'd be pretty upset if we got turned away just because they're 4.
PermalinkPermalink 09/27/07 @ 08:20
Comment from: Ima Wurdibitsch [Visitor] Email · http://wordybitch.blogspot.com
Excellent post!

I'll be linking to it and quoting it at my service blog - http://ipaidforthat.blogspot.com
PermalinkPermalink 09/27/07 @ 08:48
Comment from: Barbara [Visitor] Email · http://www.tigersandstrawberries.com
I thought you had written about this too--the article was published in the Washington Post or NY Times. Or, so I thought--it had a similar Diners' Bill of Rights.

May I second the request that restaurants have the right to toss guests out on their rear ends if they molest the waitstaff. Can we extend it to egregious verbal sexual harassment as well? I had to deal with a bit of that as a server and it is really annoying. Thankfully, the manager backed me up on the truly awful cases and tossed the fools out after putting a nice gratuity for me on the bill.

Freaks.

To be honest, I have seen worse behavior from guests than from restaurant staff--and this includes when I have been a guest. I have observed other guests do things that are so excruciatingly wretched that I don't know how they live with themselves. Such selfishness and what overblown senses of entitlement many people have!
PermalinkPermalink 09/27/07 @ 15:21
Comment from: Lisa [Visitor] Email · http://www.chefmomcooks.blogspot.com
Amen to everything! I would add:

A Diner has the right to expect that what he/she ordered is what is actually served to them.

A Restaurant has the right to refuse any order that is not exactly as specified on the menu.

I mean, if you don't want to serve me a burger without the standard mayo, then don't take the order! Period! I'll order something else.

I have a 20 year old daughter who to this day will not eat anything that smells, looks or tastes of cheese. I can't tell you how many times she has ordered a Caesar salad without the parm on it and they almost never get it right. My daughter generally winds up eating after we're all finished. It's just not right.
PermalinkPermalink 09/28/07 @ 06:42
Comment from: rich [Visitor] Email · http://www.thoughtfulchef.blogspot.com
so, in reality, the only rights that we can agree on are the rights to disagree.

Just as there are different restaurants, there are different guests. in order to run a business that will last, there is a minimum that you have to do. In order to appreciate an establishment, there is also a minimum that you expect. But this varies from place to place. A loud restaurant has a certain energy. But will not appeal to all. A kid friendly place might have a run amuck atmosphere. And you go there for that.

The least you should do is be prepared for whatever experience happens, and savor it for what it is...sometimes the coffee is sweet, and sometimes it is bitter.
PermalinkPermalink 09/29/07 @ 22:58
Comment from: Sherri [Visitor] Email
HOST: I'm sorry, but we can't seat your group because you have young children.

PARENT: What?! But I see a group that has children the same age as mine eating right now!

HOST: But, they're "well-behaved" children.

umm...
PermalinkPermalink 09/29/07 @ 22:59
Comment from: Scott [Visitor] Email · http://www.spiritualtramp.com
Leisureguy, I'm one to occasionally add sweetener to my coffee/tea (especially if I'm visiting states that lack the good taste to sweeten their iced tea) and if they refill before I've finished it messes up the delicate balance. Just a pet peeve.
PermalinkPermalink 10/01/07 @ 05:49

Leave a comment:

Your email address will not be displayed on this site.
Your URL will be displayed.

Allowed XHTML tags: <p, ul, ol, li, dl, dt, dd, address, blockquote, ins, del, span, bdo, br, em, strong, dfn, code, samp, kdb, var, cite, abbr, acronym, q, sub, sup, tt, i, b, big, small>
(Line breaks become <br />)
(Set cookies for name, email and url)
(Allow users to contact you through a message form (your email will NOT be displayed.))
What color is a red balloon?